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At Sander Belgrave London, every order is prepared with care, discretion and attention to presentation. We want every client to feel confident when acquiring from our boutique.
If your order is not quite right, our returns process is designed to be clear, fair and professional.
We offer a 30-Day Return Guarantee from the date your order is delivered.
To be eligible for a return, the item must be:
Returns are assessed carefully once received. Items that show clear signs of use, damage, alteration or missing components may not be eligible for a full refund.
If you have changed your mind, you may request a return within 30 days of receiving your order.
Please contact us through our Contact page before sending anything back. Our Client Services team will provide the correct return instructions.
For change of mind returns, the customer is responsible for the return shipping cost unless otherwise agreed by our team.
We strongly recommend using a tracked postal or courier service, as the item remains the customer’s responsibility until it has been safely received.
If your item arrives faulty, damaged or incorrect, please contact us as soon as possible through our Contact page.
Please include:
Once reviewed, we will offer an appropriate resolution. This may include a replacement, repair, refund or another suitable solution depending on the situation.
Once your return has been received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be processed back to your original payment method.
Please allow time for your bank, card provider or payment service to complete the refund after it has been issued. Processing times can vary depending on the payment provider.
If you return an item due to change of mind, any upgraded or priority shipping fee may not be refundable.
If the return is due to a confirmed fault, damage or incorrect item, we will review the case and provide the appropriate resolution in accordance with your consumer rights.
At this time, we do not guarantee direct exchanges for every item due to limited availability and curated stock.
If you would like a different variant or set, please contact our Client Services team. We will advise whether an exchange is possible or whether a return and new order would be the best option.
For hygiene, safety and presentation reasons, we may be unable to accept returns where:
This does not affect your statutory rights.
To begin a return, please contact us through the Contact page on our website.
Please include:
Our team will then provide the appropriate return instructions.
Please do not send items back without first contacting us, as this may delay the return process.
If you need to cancel an order, please contact us as soon as possible.
If the order has not yet been processed or dispatched, we will do our best to cancel it before shipment.
If the order has already been dispatched, you may still request a return after delivery in accordance with this policy.
Our aim is to provide a refined, secure and professional acquisition experience from order to delivery.
For any return, refund or order enquiry, please contact us through the Contact page on the Sander Belgrave London website.